Privacy Policy

1. Introduction

MyWebcraft ("we", "us", or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what rights you have in relation to it.

By using our Website or submitting your information through our contact or quote forms, you consent to the collection and use of your information as described in this Policy.

2. Who We Are

• Business Name: MyWebcraft
• Responsible Party (POPIA): Neo van der Walt
• Address: 22 Mount Marcy Crescent, Midlands Estate, Olifantsfontein, Gauteng, 0162, South Africa
• Email: info@mywebcraft.co.za
• Phone: +27 68 936 9964
• POPIA Registration Number: 2026-026297

As the Responsible Party under POPIA, Neo van der Walt is accountable for ensuring that your personal information is handled lawfully and with care.

3. What Information We Collect

We collect personal information only when you voluntarily provide it to us. This includes:

• Contact & Quote Forms: First name, last name, email address, phone number, business name, and project description
• Website Usage Data: Pages visited, time spent on pages, browser type, and general geographic location — collected anonymously via Google Analytics when you consent to cookies
• Survey Responses: Optional "Where did you hear about us?" responses stored anonymously in your browser
• Reviews: Star ratings and written feedback you choose to submit via our review form

We do not collect sensitive personal information such as identity numbers, financial account details, or health records through this Website.

4. How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your enquiry or quote request
• To prepare and send project proposals and estimates
• To communicate with you throughout the course of your project
• To manage our ongoing client relationship and deliver our services
• To send you service-related updates or follow-ups (not marketing without your consent)
• To improve our Website and services using anonymised analytics data

We will never use your personal information for unsolicited marketing, nor sell or rent it to any third party.

5. How We Store Your Information

MyWebcraft does not operate a centralised server-side database. Personal information submitted through our forms is handled as follows:

• Browser Storage (localStorage): Quote details, client records, and form submissions are stored locally in the browser of our admin device for business management purposes
• Email Delivery: Quote and enquiry details are transmitted via EmailJS, a third-party email delivery service, to our business email address (info@mywebcraft.co.za)
• Email Inbox: Your enquiry details are retained in our business email account for the duration of our client relationship

We take reasonable technical precautions to protect your information, including encrypted connections (HTTPS), strict security headers, and access controls on our admin systems.

6. Data Retention

If no project was commenced and no ongoing relationship exists, enquiry data may be retained for a reasonable period for legitimate business follow-up purposes, after which it will be deleted or anonymised upon your request.

You may request deletion of your personal information at any time by contacting us at info@mywebcraft.co.za.

7. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics (Google LLC): Used to collect anonymised website traffic and usage data when you consent to cookies. Google may process data on servers outside South Africa. For more information, see Google's Privacy Policy.
• EmailJS: Used to transmit contact and quote form submissions to our business email. EmailJS processes your submitted form data to deliver the email. For more information, see EmailJS's Privacy Policy.
• Google Fonts: Used to load typography on the Website. Google may log your IP address when fonts are requested.

We do not share your personal information with any other third parties without your explicit consent, except where required by law.

8. Cookies

Our Website uses cookies and similar browser storage technologies. Here is what we use:

• Google Analytics cookies (_ga, _gid, _gat): Track anonymised visitor behaviour. Only set when you accept cookies via our consent banner.
• Functional localStorage: Used to remember your cookie consent preference, store quote progress, and other non-personal site functionality. These are not tracking cookies and do not require consent.

9. Your Rights Under POPIA

As a data subject under the Protection of Personal Information Act, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that inaccurate or outdated information be corrected
• Deletion: Request that your personal information be deleted, subject to legal retention requirements
• Objection: Object to the processing of your personal information for specific purposes
• Withdrawal of Consent: Withdraw consent for processing at any time, without affecting prior processing
• Complaints: Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated

To exercise any of these rights, contact us at info@mywebcraft.co.za. We will respond within a reasonable period and no later than 30 days.

10. Children's Privacy

Our Website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information to us, please contact us immediately and we will take steps to delete that information.

11. Links to Other Websites

Our Website may contain links to external websites. This Privacy Policy applies only to mywebcraft.co.za. We are not responsible for the privacy practices of any third-party websites and encourage you to review their policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be published on this page with a revised effective date. Continued use of the Website after changes are posted constitutes your acceptance of the updated policy.

13. Contact & Data Requests

For any privacy-related enquiries, data access requests, or complaints, please contact us:

• Email: info@mywebcraft.co.za
• Phone: +27 68 936 9964
• Address: 22 Mount Marcy Crescent, Midlands Estate, Olifantsfontein, Gauteng, 0162, South Africa
• Hours: Mon–Sat, 8am–6pm SAST

You may also contact the Information Regulator of South Africa at inforegulator.org.za if you have concerns about how your data is handled.